How-to
Get help or contact Airbnb Support
Get help or contact Airbnb Support
Whether you’re a Host or guest, find help before, during or after a stay.
Contact your Host or guest
Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation. Or you could try calling them.
Explore the Help Centre
Visit the Help Centre to find answers to common questions, including information about:
Visit the Resolution Centre
If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Centre. We can also get involved if you need help working out the details with your Host or guest.
Contact Airbnb Customer Service
Need a little more help or have a complaint? Contact us by email, chat or phone at +61 2 8520 3333.
Did this article help?
Related articles
- Guest
Contacting Airbnb.org support
A dedicated support team is available to all Hosts, guests, and non-profit partners for issues and questions related to Airbnb.org reservati… - Guest
AirCover for guests
Every booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find … Changes, cancellations and refunds for Hosts
Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s some helpful info.
Get help with your reservations, account and more.
Log in or sign up