It can happen to the best of hosts: plans go wrong and you can’t deliver everything your listing promised. If something gets in the way of your guest's good time, you can send them a refund during or after their home stay, service or experience. We'll notify them right away, and process the refund within 48 hours.
Once you send the money, the transaction is considered final. Learn more about the refund policy for services and experiences, and the re-booking and refund policy for homes.
For homes and experiences: Go to Reservations, select a reservation, and click or tap Send or request money.
For services: After the reservation has been confirmed, you can refund your guest through the message thread by selecting Send refund and entering the refund amount.
After a home or experience reservation has started, the only way for a host to send money to a guest is via the Resolution Centre.
Hosts should submit refunds or requests within 60 days after checkout or the end of the service or experience.