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How-to
Guest

If your Host cancels your reservation

While it’s extremely rare, sometimes a Host will cancel a reservation. We understand this changes your plans in a big way, so don’t worry—we’ll automatically give you a full refund.

What happens next: you’ll get an email confirming the refund, with a link to check on your refund status. Refund times may differ depending on how you paid.

If you want to re-book, you can start searching for another great listing now.

Have questions? Check out our Guest Refund Policy. As always, you can always contact us if you need more help.

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