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    Extenuating Circumstances Policy for the Coronavirus (COVID-19)

    Updated 19 March 2020

    On 11 March, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.

    In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. Please monitor this page for updates about coverage.

    Summary

    Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 14 April 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.

    The host’s cancellation policy will apply as usual to reservations made after 14 March 2020, and to reservations made on or before 14 March 2020 with check-in dates after 14 April 2020. Cancellations submitted before 14 March 2020 will be handled according to the extenuating circumstances coverage in effect at the time of submission (not the coverage described here).

    If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

    Domestic reservations in mainland China are covered under the existing mainland China extenuating circumstances for COVID-19 statement. Luxe or Luxury Retreats reservations are covered under the Luxe Guest Refund Policy.

    What reservations are covered

    Reservations made on or before 14 March 2020

    Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 14 April 2020, may be cancelled before check-in. This means that guests who cancel will receive a full refund, hosts can cancel without charge or impact to their Superhost status, and Airbnb will refund all service fees.

    Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date after 14 April 2020, are not currently covered for COVID-19 related extenuating circumstances. The host’s cancellation policy will apply as usual.

    If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

    Reservations made after 14 March 2020

    Reservations for stays and Airbnb Experiences made after 14 March 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The host’s cancellation policy will apply as usual.

    Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy will no longer apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the host's cancellation policy when booking and consider choosing an option that provides flexibility.

    How it works

    If your reservation is covered, it will be marked as such on the reservation details page (found in Trips if you’re a guest, or in your hosting dashboard if you’re a host).

    For guests: If you cancel a covered reservation, you’ll receive a full refund and Airbnb will refund all service fees. You don’t need to contact us in this case. More about how refunds work.

    For hosts: If you cancel a covered reservation, you will not be charged, there will be no impact to your Superhost status, and Airbnb will refund all service fees. You don’t need to contact us in this case.

    If your reservation is not covered, the host’s cancellation policy will apply as usual. We encourage you to reach out to your host or guest to discuss cancellations and refunds.

    Coronavirus updates and resources

    We’ve curated articles to help our community during this time in the Resource Centre. You can find the latest information on our COVID-19 response, from policy updates to resources for hosts and guests. Some of these include:

    You can also read the extenuating circumstances policy to learn about coverage of circumstances unrelated to COVID-19.

    We ask that all community members be mindful of respect, inclusion, and our anti-discrimination policy when interacting with other members of our community.

    We will continue to review the application of this policy. Please monitor this page for updates and new information.

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