What are the health and safety guidelines for hosts and guests on Airbnb?
During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created the following guidelines for hosts and guests of Airbnb listings, based on guidance from the World Health Organization and the US Centers for Disease Control. You should also continue to monitor government travel advisories and follow all national and local guidelines.
Airbnb has introduced guidelines and programmes to help address health and safety concerns but these measures cannot eliminate all risk. Especially if you are in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay or an experience on Airbnb. Learn more about health and safety guidelines for Airbnb Experiences.
During these unprecedented times, let’s do our best to support one another and promote the well-being of our community. All hosts and guests are expected to follow these guidelines. If you're a guest, you will not be eligible for a refund if your host cancels your reservation because you did not comply with these guidelines. Similarly, if you're a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with the health and safety guidelines. Any host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.
Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
To protect the health and safety of our community, it is Airbnb’s policy that hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check into a listing if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days*
For more detail about what to do in the event of illness or exposure to COVID-19, review the following documents:
- Extenuating circumstances policy for specific details about reservation changes and cancellations related to the coronavirus
- Quarantine and isolation stays policy to read more about these guidelines and Airbnb's approach to travel during the COVID-19 pandemic
*Please note that Frontline Stays are subject to different standards.
Follow social-distancing guidelines
When you are in a common area or shared space (as a host or guest) maintain distance from anyone who's not part of your reservation at all times, as recommended by the relevant regulatory authorities (ex: 6 feet—182 cm according to the US CDC). Hosts should avoid physical contact with guests and provide a no contact check-in whenever possible.
Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place or pause your hosting if that’s not possible.
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
- Wash your hands properly with soap and water for at least 20 seconds
- If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Guidelines for all hosts
In addition, we recommend that all hosts do the following:
- Commit to following Airbnb’s enhanced cleaning protocol, which provides expert-backed guidance on how to clean and sanitise your space
- Follow local guidelines around the total number of people allowed to gather in the listing
Additional guidelines for hosts of private rooms and shared spaces
Hosts of private room or shared space listings should also:
- Cap the guest count to allow for social distancing in all common areas
- Limit the spaces that guests can access, to avoid unnecessary exposure for you and your guests
- Ventilate common areas during the stay, when safe and secure to do so, as specified in the cleaning protocol
- Clean and sanitise common areas (such as bathrooms and kitchens) as frequently as possible
Some governments may place restrictions on hosting private or shared rooms or may impose additional obligations or requirements on those spaces. Please make sure to review and follow any additional safety and cleaning guidance from government and/or health authorities in your local jurisdiction.
What to do if you test positive for COVID-19 during or after your stay
If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms and have recently stayed in a listing or interacted with guests as a host, contact us. You should also inform relevant local authorities as well as your doctor.