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What happens after I request professional photography?

When you request a photoshoot, we'll send you an email and do our best to match you with an available photographer in your area. When a photographer accepts the job, we'll email you with their name and a link to their Airbnb profile. After that, your photographer will contact you through your Airbnb inbox to schedule the shoot. This can take about a week. We’ll also notify you if the job is reassigned to another photographer, or if we can’t find a photographer in your area.

Although we don’t provide hosts with examples from a photographer’s portfolio, we do interview each photographer, evaluate the quality and style of their work, and confirm that they’ve completed the Airbnb ID verification process before we match them with a host.

If a photographer isn't available

If a photographer isn’t available, we recommend uploading your own images to your listing. Photographers are independently contracted, so they have the final say in choosing which assignments they accept. There’s no guarantee that you’ll get a professional photoshoot even if a photographer is in your area.

Scheduling a photoshoot

If you’re planning to make changes to your space, don’t request a photoshoot until your changes are done. Each listing can only have one photoshoot and the shoot isn’t refundable once it’s started.

If a photographer is available, they’ll reach out to you through your Airbnb inbox. You’ll be able to exchange contact information and work together to schedule the photoshoot. Be sure to keep communication with the photographer on Airbnb in case any issues arise.

If you’ve already requested a photoshoot, you can reschedule or cancel it by contacting your photographer or visiting the professional photography page.

If you need to reschedule or cancel the photoshoot, please give the photographer at least 24 hours’ notice.