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How-to
Guest

What happens if a Host wants to collect on their security deposit?

Host-required security deposits are different from other security deposits in that no authorisation hold is placed. Guests will only be charged if the Host requests reimbursement for property damage and the guest agrees to pay, or if the Host makes a request to collect on their security deposit and the request gets approved by Airbnb.

What to expect if a Host makes a request to collect on their security deposit

If and when a Host makes a request to collect on their security deposit, it will be handled according to the Host Damage Protection Terms. Host damage protection is a key component of AirCover, top-to-bottom protection for Airbnb Hosts. Learn about the reimbursement process.

    Documentation from Hosts

    The Host will provide documentation when they report the damaged or missing property in the Resolution Centre. This may include photos and/or video along with receipts, invoices, written estimates or links to comparable items showing the actual cash value for repair or replacement. If we determine money is owed based on documentation and communication from both parties, we'll move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.

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