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How do I know if an email or website is really from Airbnb?

Occasionally, people create fake emails or websites designed to look like Airbnb. These sites can be used to try to steal personal information, like your password or bank account info. This is often called phishing or spoofing.

If you receive an email or are directed to a website that looks like Airbnb but asks for confidential information, be cautious. When in doubt, always start at the Airbnb home page. Type https://www.airbnb.com into your browser and go from there.

Identify fraudulent emails and websites

Fraudulent emails often include the Airbnb logo and a fake Airbnb address in the "From" line.

Fraudulent emails might also contain text taken from real Airbnb emails, such as a reservation confirmation message, payout confirmation, reservation reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

Check for legitimate links

Fraudulent emails can contain links to fake Airbnb web pages that try to steal your information. Don’t click links in any email you’re not sure about.

A real link to Airbnb will begin with https://www.airbnb.com or a country-specific URL like https://es.airbnb.com, https://it.airbnb.com, https://www.airbnb.com.at, or https://www.airbnb.co.uk. If you click a link that takes you to a page that looks like Airbnb but doesn’t start with this address, it’s a fraudulent page and you should close it.

Check for official Airbnb domains

Fraudulent emails often come from domains that may appear similar, such as @bnb.com or @reservation-airbnb.com. But legitimate emails from Airbnb will only come from the following domains:

  • @airbnb.com
  • @airbnbaction.com
  • @airbnbmail.com
  • @airbnb.zendesk.com
  • @e.airbnb.com
  • @express.medallia.com
  • @ext.airbnb.com
  • @guest.airbnb.com
  • @host.airbnb.com
  • @noreply@qemailserver.com
  • @outreach.airbnb.com
  • @research.airbnb.com

If it's not sent from one of these addresses, it’s not from Airbnb.

Be wary of threatening tones

Fraudulent emails and websites often have an urgent tone and threaten account suspension, loss of a reservation or booking, or a delayed payout if you don't click a link or provide certain information immediately.

If it’s truly important, you’ll usually find more information in your Airbnb dashboard. If you have any doubt about an email’s authenticity, log in to your account at airbnb.com and go from there.

Report fake websites to Airbnb

If you believe you've encountered a web page designed to look like Airbnb, let us know by reporting the website’s URL at https://reportphishing.net/airbnb/. This page is only for reporting suspicious websites – it doesn’t create an Airbnb help request or send you a confirmation. If you interacted with a fraudulent site or are concerned about the security of your account, contact us instead.