- How-toFind the cancellation policy for your stayThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- How-toFind the cancellation policy for your Experience reservationThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- Community policyDoes the Extenuating Circumstances Policy apply to my reservation during the COVID-19 pandemic?Learn about the policy for extenuating circumstances during COVID-19 pandemic.
- How-toTravel insurance and COVID-19If you purchased travel insurance before the COVID-19 outbreak, review your policy closely.
- How-toReservations and refunds during the Tokyo Olympic and Paralympic gamesIf something changes during the Tokyo Olympic or Paralympic games, here’s some helpful information to know about how it may affect your rese…
- RulesExtenuating Circumstances PolicyFind details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
- Community policyExtenuating Circumstances Policy and the coronavirus (COVID-19)Find details of the coverage for COVID-19 under our extenuating circumstances policy.