How Airbnb works
How Airbnb works
Contact info and feedback
- How-toGet help or contact AirbnbMost Hosts and guests are able to quickly resolve issues on their own. Explore ways to get the help you need before, during or after a trip.
- How-toShare your feedback about AirbnbUse our form to give feedback about how an Airbnb feature works or to report a bug.
- How-toContacting Airbnb.org supportA dedicated support team is available to all Hosts, guests, and non-profit partners for issues and questions related to Airbnb.org reservati…
- How-toContact HotelTonightFor any questions related to HotelTonight reservations, contact the specialised support team, available 24/7.
- How-toWhat is Airbnb and how does it work?We verify personal profiles and listings to make sharing easy, enjoyable and safe for millions of hosts and travellers worldwide.
- How-toAbout SuperhostsSuperhost listings include a badge, which Hosts earn by meeting certain criteria that exemplifies what it means to be a Host.
- How-toAbout Airbnb for WorkBook and manage work trips for your employees and use our tools to help manage business travel.
- How-toAn introduction to Airbnb ExperiencesExperiences are activities designed and led by inspiring locals. Hosts show off their city, craft, cause or culture in a way that goes beyon…
- How-toAbout Online ExperiencesOnline Experiences are live, not pre-recorded, with an engaging Host who offers interactivity and connection with their guests.
- How-toThe Airbnb Community CentreHosts can connect with each other, share stories, get advice and keep current about Airbnb news and policies.
- How-toAbout Airbnb.orgAirbnb.org is an independent, publicly supported, non-profit organisation that partners with non-profits to provide people with emergency ho…
- How-toAbout Airbnb AdventuresAdventures are small-group, multi-day trips to off-the-beaten-path places that are led by local experts.
- How-toOur Living Wage PledgeUS Hosts who agree to pay their cleaners fairly can commit to Airbnb's Living Wage Pledge.