Tips for millions of Airbnb users
Guest Safety Checklist
To improve safety awareness and to avoid travel risks are the prerequisites of safe travels. This checklist includes safety tips for checking in at Airbnb listings and for the whole stay, such as how to exchange the key with the host, how to ensure safety during the stay, what to pay attention to when travelling with children, and so on.
Safety checklist for check-ins
Confirm the details of the listing in advance
  • Before checking in, please confirm with the host the check-in time and key handover details, including how to contact the host if you arrive late.
  • Remember to save the address of the listing and the host's phone number, in case you can't use the Airbnb app because of internet connection problems.
  • Get familiar with the neighbourhood in advance, especially the main roads and signposts, and make sure you know how to get to the listing.
  • If you're travelling with kids, it is recommended that you reconfirm the House Rules related to children with the host, such as the safety of windows and staircases.
  • Please remember to share the listing info and the check-in time with your family in advance.
  • Log in on the Airbnb website, click on your profile image on the top right corner, and add at least one emergency contact in 'Edit your profile'.
  • Check out the House Rules in 'Me'-'Trips' in the Airbnb mobile app and communicate with the host to confirm some details, such as check-in/checkout time, whether pets are allowed, etc.
Tips for safe stays
  • After checking in, please confirm the contact number and emergency contact information with the host.
  • Please ask the host for the routes to emergency escape and shelters, as well as the place of fire extinguishers, first aid kits, etc.
  • Please check whether the listing is equipped with carbon monoxide detector and smoke detector. If installed, please confirm with the host whether they are turned on. If not, please pay attention to indoor ventilation to prevent any incidents.
  • Please confirm with the host about instructions for appliances, gas stoves, heating, lighting and bathing equipment.
  • Please confirm with the host any instructions for swimming pool, slide, swing and other recreational facilities.
  • Ask the host for advice on travel near the neighbourhood, such as late night safety precautions.
  • If you're travelling with kids, please check with the host for safety precautions, such as whether windows, staircases or swimming pools are fitted with safety barriers.
  • If you're travelling with kids, please make sure they are taken care of and do not leave the children alone in the listing.
Checkout tips
  • Please communicate with the host in advance of the checkout details, such as checkout time and key handover details.
  • Please make sure that the water and electricity are off or in a safe condition.
Safe travel checklist
  • Remember to buy travel insurance in advance.
  • Check out the destination info before your trip to learn about safety, weather, traffic, communications, etc.
  • Please make a copy of your IDs and put them aside from the original copy.
  • Do not carry a large amount of cash.
  • Please learn and respect local laws and customs.
  • Please take note of the weather department's forecast of natural disasters such as rainstorms, typhoons and floods, and avoid outdoor activities before bad weather.
  • Do not carry and store flammable and dangerous goods.
In case of emergency, you can call the following for help:
  • Global emergency call of Ministry of Foreign Affairs of China: +86-10-12308or +86-10-59913991 (when connected, press '0' and then '9' for manual service).
  • 24-hour Airbnb Chinese customer service: 400-022-1666
  • In the Airbnb mobile app, click 'Me'-'Trips' and then the 'Emergency Call' button in the trips card. You will be directly connected to the local emergency hotline. (We have connected 69 countries and regions for now).