Contact with Dr Hovener was always very good and I felt welcomed by this, however the person I had to contact at the property was not particularly welcoming or helpful.
The flat is as described but the layout is different to how it is described on the booking so I don't know if I was assigned a different property than I had booked as the company owns 2 other apartments in this block.
The space is very nice and a good size for 2 adults and a child. The kitchen is very nice and as described you have everything you would need to use. The bathroom is very lovely and there is a great shower.
It is a good 20 min walk to Bielefeld town centre but there are buses that can take you. There are lots of supermarkets that surround the property so that was very good for me.
There was a problem with ants in the apartment and when reported I was told something would be done but I didn't see any evidence of this. The contact person knew of the ant problem but did not let us know about it. Although the ants are confined to the living and kitchen area, I did not feel very comfortable here. The bed was very soft and itchy, although this could have just been the bedding or washing powder used.
I requested an extra clean during my stay which I was quoted as 20 euros but then I was told it was 30 euros when I was checking out which I did not mind but it would have been nice to have been told when I asked how to pay this fee.