I'm sorry about the matter concerning running water, but it did not happen during the day but during the night ! I received your message at the middle of the night and only read it when I wake up, when the problem was not existing anymore ! I couldn't do anything, it was not coming from the apartment but it seems there has been a problem in the street.
Concerning the check-in, as your family didn't have any phone, I told you that I would wait for them outside. I came downstairs on time but they arrived before, anyway it seems that they did not wait for a long time and I apologize for this.
Then I took a long time to explain them everything in the apartment in every room.
I explained your mother that I had removed the shower curtain to wash it, but of course there is a protection, so it was not really useful to have this curtain. I do not understand why you are considering it is a problem.
To resume : It would be better that the reviews are written by the persons who stayed inside the apartment, not by another one who never came inside.
Thank you anyway Malena for your reservation and hope that your family had a nice trip.