This was our first rental. Although we worked hard to accommodate, we didn’t anticipate the problems with the oven or wifi.
We had the house professionally cleaned, and it was sparkling when we greeted Barb. I'm sorry if some dishes in the closet were overlooked.
We allowed for a maximum of 6 guests, buying extra chairs, and a new patio table, but I guess the ¾ size refrigerator (not a mini) was a problem for them. I told Barb about the small freezer compartment in an email response to her many questions. I changed the listing from 6 to 4 people.
When we were told the oven didn't work, I thought our apology was accepted, and regret that we couldn't fix it at that point. I’ve written to Barb and offered her a rebate because of it. We will fix or replace the oven, and the toaster oven, as well. It is safer to have a stove without a pilot light burning in a seasonal house. Matches are provided. Smoke detectors will be installed (an oversight).
We wish Barb had notified us if there was a leak, as we would have sent someone to fix it immediately. We'll do it now, but wish we had known earlier.
We have always found the beds to be comfortable, but will revisit that. We did add a memory foam pad to the Sealy sofa mattress in the lower level, but I will put in another mattress entirely.
In hot weather, condensation in lake/forest environs can occur. If we had known, we would have asked Dan to increase the number of hours on the de humidifier. We’ll set it up in the room so guests can adjust it more easily.
There are two exits, one to the deck, and one to the front steps.
We will replace the lamp. Sorry if it seemed unsafe. It wasn't.
The tile that fell was a cover for a removed wood stove vent, not a ceiling tile. They called about it, and we explained how to snap it back in place.
Internet was installed just before Barb arrived. The wifi worked for us, and we tried to figure out why it didn’t for these guests. We’ll replace the router.
I sent Barb an apology since she was unhappy, along with an offer of rebate.
We want our guests to enjoy their time in our lake house and are working to improve the house on all fronts!