Sparkling clean2 recent guests have said that this home was sparkling clean.
Great location90% of recent guests gave this home’s location a 5-star rating.
Das Studio im Erdgeschoss verfügt über einen grosszügig bemessenen Wohn- und Schlafbereich mit vollausgestatteter Küche.
Not safe or suitable for infants (Under 2 years)
Not suitable for pets
No parties or events
Check-in time is 3PM - 6PM
Check out by 10AM
I find it difficult to write anything positive about our stay at Marcel's apartment. This was due to the fact that for 6 of the 7 days we stayed there builders were working for 12 hours a day on the neighboring property using concrete saws, jack hammers and hammer drills constant…
Response from Marcel:
Mike was our guest from April 28 until May 5, 2018. As we already wrote him directly, we are very sorry to hear that he did not enjoy the stay in one of our appartments. We were not informed upfront about our neighbour’s construction plans. We were on site at the end of November 2017, there was no construction work going on at that time. Only when we stayed in the house for a couple of days at the end of April, did we discover the construction works. We were always of the opinion, that the works would be stopped during the tourist season which starts in May. When we learned that the works continued beyond May 1st we immediately contacted the local authorities and asked them to stop the noisy and dirty works. They confirmed that during the tourist season, no heavy works are allowed. Mike did not have to fight for the refund. We immediately offered him a refund of 60%. When Mike contacted Airbnb instaed of getting back to us and asked for a 100% refund we agreed although we could have declined to refund more than 60%. We can not understand why he gives us only one star for „price“ since he did not have to pay anything for the appartment. Neither can we understand why he gives us only one star for „accuracy“ as stated above. At the same time, another couple was staying in one of our appartments. They were happy with their stay.
Response rate: 100%
Response time: within a few hours
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