Dear Huan, first thing - I give you free transfer to my apartment even you arrive so late and I have to looking for you in Kotor as you did not call me from bus station. House is ordinary thing and are the same rules for everyone, you and your friends was no complained about house rules and behave by these rules and that was not a problem. Additional tax of 0,8€ for adult is explained at Airbnb lettings and I explain to you upon arrival and went to pay that in your behalf so you don't have to lose your free time. For kitchen I asked you gently to pay attention as I ask everyone and that was not a problem at the time. Tank for hot water was in bathroom on your disposal and your friend set the heater to higher position by himself, inform me gently about that and there was no problem at the moment. About location everyone can see distance to the see and old town so. Distance to old town is from 7-10 minutes depends of how you are walking. About leaving the house we agreed different. Maybe some Airbnb apartment policy is to leave apartment open but we agreed that you will inform me of your departure so I can be there. Leaving apartment open was irresponsible and now after hearing you I am sorry not stole from myself TV and other things and claim you for full amount. I claim part of remote control that was removed and lost by your group on 30€. I am not pleased to loose my time on you and your irresponsible behave, calling shops, finding that part in Kotor, ordering, writing Airbnb for claim etc. In any case you had 3 days to send me a message about that and said something. In this case Airbnb make decision on my behalf. If I find this part (I tried but with no result) I will be more than happy to inform you and refund your 30€. That is all, I think I'm explain mayor things so I will replay no more. Every guest in my apartment gets the same treatment as Juan did and I did not see any complains until now, I can see way.