Response from Ilan:
Dear Chew Fook Ho and family , please allow me to respond to your comments…
After checking in to the apartment you came to see me at reception saying that there was no washing machine in the apartment, I replied that we have a common laundry facility 40 meters from your unit. Your response was “but it is showing a washing machine in the apartment on the Airbnb website”. I replied that all the units are using the common laundry. I offered to pay the $3 required to do the washing and provide you with washing powder. I witnessed an unhappy attitude that kept referring to the incorrect advertising on Airbnb. You said that the apartment description needs to be reflecting the correct information, I replied that I was not aware that we advertised a washing machine INSIDE the apartment. I offered to show you where the laundry was and you said that you may do your washing at night or even leave it to the next Airbnb stop. When you showed me on your phone the description of our apartment and it showed laundry, I questioned whether the information you were looking at, is somewhat different since you were using a PHONE APP and not the full website, I did not say the site was ‘phoney’.
I also explained that we are an aspiring Ecovillage and as such, we do not want to be using 30 washing machines for 30 home sites.
In looking further into our Airbnb listing, I note that we advertise amenities such Spa, BBQ and Free Parking in the same place as the laundry, these are not directly in the apartment but are shared facilities on common ground. I will amend the listing to say that some of the facilities are on common ground so it will be clearer for our next guests and save possible confusion in the future.
As to your weak Wi-Fi comment, we just added a Speed Booster a few days ago, this should take care of the slow speed when weak signal when all guests are using our NBN.
Thank you for choosing to stay with us, I hope that the rest of your experience in this trip were pleasant. Ilan