Hi Rizza and family thanks for the very FIRST THREE 3 star review (indeed great smiles but unsatisfied ! 😁) you have given us.
The feedback is welcomed however, there seems to be a 100% inconsistencies especially about cleanliness of bathroom floors and carpets, kitchen ( no kitchen just a kitchen set up and a sink for washing platee, the photos shows itself) Indeed, being a family of physicians cannot justify your expectations of a hospital-kind of cleanliness. Your family were so meticulous with many things that is not even supposed to be your concerns if we put our wash area and kitchen set up in the balcony and you find it inappropriately located. If you find it as a big effort to walk and bring the plates etc. then why not sit in the balcony and have your breakfast or dinner there since we got tables there also. I know from the beginning you were very meticulous and ask a lot of things even unnecessary. AND I AM sure you never read properly even your relatives whom you said contributed to the review must have not CHECKED VIS-A- VIS the description in the site esp you mentioned about the inaccuracy of our fotos as it doesnt reconcile in actual what you were mentioning like floor and carpets as well as kitchen set up is not clean. I cannot understand what kind of cleaning would YOU REQUIRE A KITCHEN SET UP when its just a sink for washing we had installed there since its NOT A REAL KITCHEN. We just set it up when you arrived since you suddenly told us you will fry something. AS PER YOUR COMMUNICATION to us youwill NOT NEED THE KITCHEN SET UP as you will buy cooked food. So, the balcony has no portable burner and cook wares. We provided the table set up for your use since all casseroles are located in the cabinets in our dining area. We have indeed an accurate information OTHERWISE with our 2yrs in hosting, the 5 star reviews wont make us to SUPERHOST.
And the detailed communication we had discussed with you, you still find our place BELOW YOUR EXPECTATIONS esp mentioning our bath floors and kitchen are not clean enough to your family standards of Doctors?? It has a floor tile that maybe needs replacement of the grout being colored white and pink but we are 200% sure we sanitized it. Until now I cannot comprehend why we have to separate the kitchen to the other room. Its how we wanted to set up the kitchen and I dont understand whats the bearing of our kitchen location to your review. We appreciate the review but it seems some points you raised are inapproprately provided. I suggest you dont stay in transient homes like ours who only charges 600/head with a breakfast better yet STAY IN 5 STAR HOTELS .
Yes we are hospitable as we even accedded to your request for an extra room without charging additional cleaning fee since you added two more person without prior notice and even provided extra two more beds. Pls bear in mind that the big room you booked is exactly what was listed and described.