The hostess is amazing! She communicates quickly via messaging and is very accessible. Her English is limited but with my limited comprehension/vocabulary we did just fine! The apartment is one of the best Airbnb's I've stayed at. It was adorable (even more stylish than the pictures), clean, and really quite spacious for being a small place. It has a generous bathroom, vanity, and shower. Great water pressure and always had hot water! There's a kitchenette stocked with a few items -truly a nice gesture. As cute as the sofa is, once opened, it was not comfortable for sleeping at all. However, the mattress on the bed was very comfortable. There was a TV but we never used it and the wifi worked but was extremely slow for us. Overall we loved this apartment and would stay again in a heart beat. Considering it's on a very busy pedestrian walkway with lots of outdoor cafes it was a pretty quiet apartment. The glass enclosed terrace and AC provide sound proofing/white noise. It's in a great location, between the metro stops of Sol (has escalator & lift) and Gran Via --easily accessible from the airport.