Joe is completely paranoiac, aggressive and lying. The cleaning lady's job is to maintain the flat clean and in good condition as well as water the many outside plants. So far, we have been happy to host guests that were always kind, very respectful and appreciative of the confort, the perfect cleanliness, communication and service we provide. And all the guest we have hosted have written about how great they felt in our home, at the opposite of what is said above. We feel so upset about this experience with Joe who had a really un-respectfull attitude, refused our cleaning lady to come to the flat and do her job, smoked which is contrary to our house rules, left it dirty, damaged the wooden floor as well as a painting on a wall; not to mention his aggressive tone and way of communicating during all his stay. And still now, with his racist and degrading comment. To finish, we have had many freelancers work in our home and we work at home too, no one has ever complained about the wifi or anything else by the way; on the contrary. The flat was immaculate when Joe arrived and it's something we really care about for each guest we host, not to mention the bottle of wine, drinks or goodies we offer as a welcome gift.