ElevatorThis is one of few homes in this area that has this feature.
Our condo is located in the famous Reunion golf resort, 10 minutes to Disney. It is a 3 bedroom/3 bath first floor corner unit, 1700 square feet living space, right on the golf course. Come and enjoy the spectacular view right on our patio!
Free parking on premises
1 king bed
1 queen bed
2 single beds
1 sofa bed
Not suitable for pets
Check-in time is 4PM - 2AM (next day)
Check out by 10AM
After flying 24 hours we arrived in the community and it was amazing but we had to wait to get into the condo for four hours. Trying to send messages and call the contact person but no responds. The condo was so dirty that I even sent photos to the owner in an email. We didn't h…
Response from Spectacular:
I emailed you check-in information sheet on 6/25, which contains code to open the lock box to get the key and my local management company's contact information. Unfortunately, you DID NOT bring this important check-in information with you when you arrived (yes, you confirmed through email that you received this information). The first phone call you made to me was at 8:16PM on your check in date (I wish I could attach screen shots with this response). I was in my gym class so I didn't get this call (and couple of calls after that). But I picked up your call right after the class, around 9:15pm, when I was still driving! I pulled over my car and called my management company. My manager called you immediately and you were inside the condo before 10PM. When you were pointing fingers to others, you probably didn't know you are the ONLY ONE who didn't write down access code or my management company's phone number among all my guests coming around the world since we started this rental business 7 years ago! I don't know how you counted that 4 hours waiting either. Your flight arrived at 7PM (it's in one of your emails), counting the travel time from airport to my condo and the rental car handling time, I can safely assume you arrived at my condo around 8:15pm, right before the time you made the first call to me. Our condo is located in Centre Court Ridge part of the Reunion resort. The community pool in Centre Court Ridge is maintained by HOA and open to all guests staying in the community. I have to make this clarification in this response to avoid any confusions caused by your false review. You did know you have access as you called and asked me on 7/8. I was little surprised you had such question that day but I double checked with my HOA and ensured you could use the community pool (I even gave you our HOA rep’s phone number). For those who are reading through this long response, I appreciate your patience, I do have couple of more points to make. Our condo is maintained through a professional property management company. Their on-call persons are there to help our guests 24/7. They also have professional cleaning crew to take care of departure cleaning and bi-annual deep cleaning. I agree there might be corners under the bed they have missed, as showing in the pictures Fatima sent me, but the overall cleanness has always been exceeding my other guests’ expectations. Although we just started listing our condo on AirBnB, our condo has been listed on the other popular vacation rental sites many years. I’m not allowed to mention the other site’s names, but if you have chance to search couple of key words in this list on those famous sites, you might find us and you will see how high other guests have rated us. In fact, I was totally surprise to see such low rating from a person who praised us so highly over the phone during her stay. When I was returning her phone call about community pool on 7/8, Fatima said multiple times how nice the condo was; how she wished to stay here instead of the one she booked early. I even gave her my realtor’s number as she made me think she loves it so much that she wanted to buy... As a remote vacation rental house owner, I appreciate reviews from people, no matter they rate us high or low, as long as they are honest and consistent. I wish I had a chance to modify my review on Fatima as I want to alert other owners about her personality, or integrity.
Welcome to Spectacular Orlando Vacation House，a discount online vacation rental company for Orlando/Disney area, Florida.
Response rate: 100%
Response time: within an hour