Thanks for your comments.
I don´t know what do you mean with the couch. We do not allow dogs, cats or any pets. We are sure that this wasn´t the case, as people that stayed before you came from England by plane and didn´t have a pet with them. The missing buttons was done by the guest before you. Sorry, I just asked if it had been you. As I was in holiday, the cleaning woman didn´t tell me until you had left. The pool has regular maintainance and during summer months it is checked every 2 days. Even if it has been cloudy for one or two days it was in perfect condition to use. Products sometimes need more time.
Los Frailes is a very calm area throughout the year. But it is normal during August (high season) that there are kids and also usual at the pool. Kids are loud and play. This is normal during the day.
During your stay there was only one day of cleaning of the apartment next to you. This was after 10.00 am. Sorry, but when guests leave we need to clean the apartment. Also the day of your arrival we had check-out and check-in and your apartment was cleaned. No other guest complained about this.