We had a big problem in the property that Attic originally chose which made it impossible to rent for their own comfort and security. Do to this problem, we went over the top to reach his demands including giving him a very nice place or access to cancel.
I think the criteria criticized is more of an anger response than an objective one, and since in The Local Way our service and care to our guests matter, I am very concerned about this review.
We leave 2 BIG towels per person, and enough paper towel for our guests. Also we have 24/7 concierge AND cleaning service which makes it easy to ask for anything; if you need more towels and paper you only need to ask. I asked if everything was ok and I had no complaints.
Yes, it is a noisy street, its La Condesa, and we leave some ear plugs in case of use, but then again we had NO complaints.
As design wishes go...I think over all; you should choose a hotel and not a Designer apartment, this way you don’t evaluate a place that has a designer concept and go into comments as “I Wish it had a bath tub”