Jannet is furious at us, not the house, because we had to keep her deposit due to the disturbances she and her large group left in the neighborhood. These were by far, the most disturbing, most rude people we have ever hosted. We are very strict with our guests at this time when the City of San Diego is considering banning all short term rentals because of groups like Jannet. Our house is a spotless mansion (I invite any ready to look at our 350 reviews that state this). However, as we have posted in our ad, we don't rent to parties. We never have, and never will. Our ad states that if you do have parties (she calls them "events") then we will keep your deposit. They did have big, loud parties. Our policy states that if you disturb the neighborhood in any way, we keep your deposit. This is published information on our website so when we had these problems with her, including a call from a very angry neighbor, we kept her deposit and yes, that caused her to make up this erroneous review. I would rather have a review like this, than guests like her, who if this continues, will cause the City of San Diego to stop all short term rentals. I've spent 15 hours with City Counsel in the last week alone trying to make sure this doesn't happen and if we in the AirBnB community inadvertently rent to people like Jannet, there likely will be no more home sharing in San Diego. This is a very sad and like she says "totally unacceptable" situation.