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5 Emerald Dove Barn, nr Alton Towers

Donna User Profile
Donna

5 Emerald Dove Barn, nr Alton Towers

8 guests
3 bedrooms
3 beds
2.5 baths
8 guests
3 bedrooms
3 beds
2.5 baths
HOME HIGHLIGHTS
Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Donna is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
Great location100% of recent guests gave this home’s location a 5-star rating.

My place is close to Alton Towers, the peak district, the potteries museums and factory tours. You’ll love my place because of it comfort and luxurious decor. My place is good for couples, solo adventurers, business travellers, families (with kids), big groups, and furry friends (pets).

Amenities

Dryer
Essentials
Heating
Iron
Laptop friendly workspace
TV

House Rules

Self check-in with keypad

Availability

8 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Rebekah User Profile
Rebekah
July 2018
Really loved our stay such a lovely place and and people around were very friendly too
Jennifer User Profile
Jennifer
June 2018
We had a great stay as a large group of friends. We used the cottage as a base to go walking in the Peak District. The cottage was clean, had everything we needed plus the exciting addition of a peacock walking around outside. Check in was very easy with the keypad code - thanks …
Mark User Profile
Mark
August 2017
Great place for a relaxing holiday!
Joyce User Profile
Joyce
June 2017
The barns are in a central location, beautifully furnished and very clean.
Stephanie User Profile
Stephanie
August 2016
We had a wonderful weekend here! The barn is absolutely gorgeous, it is in a lovely village, in a good location to the peak district where we had great walks and we were able to take our dog which was very important to us. We were given arrival info such as how to get into the ba…
Mike User Profile
Mike
August 2016
My friends and I had a lovely time at 5 Emerald Dove Barn. The cottage is beautiful, clean, spacious and the exposed beams are particularly good. We used the cottage as a base for Clay Pigeon Shooting, Afternoon Tea and walks in the Peak District. No problems finding the address …
Jo User Profile
Jo
July 2016
Beware of checkin and checkout times: there is NO flexibility at check out. We made an agreement with Donna for our check out time but she rang and told us to leave 2 hours earlier than the agreed time. This was a lovely barn conversion with high spec shame the last hour left a b…
Donna User Profile
Response from Donna:
This is defiantly not the whole truth and actual lies ! Yes the cleaners did turn up early and yes i did call the guest, but i asked if the cleaners could make a start upstairs as they would only had two hours to clean the property if not. I told Jo that if it was a real problem then it would not matter and the cleaners would wait until they departed at 12.00. Jo checked in extremely early and there is no mention of this here, and that there was no charge for this. I am extremely flexible and i do this so all guests have the best stay possible. I am always at the other end of the phone and would be happy to help with any issues that may occur. This in fact is the first time this has ever happened to me but we do have guests that do not depart on the check out time due to different things. In these cases the guests are happy to let the cleaners in to make a start upstairs. I think that any reasonable person would agree that this isn't a problem as late check out had not been charged for, but as a gesture of good will. I only wanted the next guests to have the same cleanliness as Jo experienced and this would not be possible to do in two hours. Also the cleaners were paid the extra two hours regardless of what time Jo checked out. I have very happy, well paid cleaners who love working at the barns. All instructions are sent via email on how to check in and codes are also sent at this time. The only thing Jo has achieved here is to make me feel totally unappreciated for letting her check in/out outside the normal times. VERY difficult lady to deal with would advise Airbnb owners to stear clear. Her money is not worth the rudeness i have had to put up with.
July 2016

Hosted by Donna

Stoke-on-Trent, United KingdomJoined in May 2014
Donna User Profile
84 Reviews
Verified
Donna is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
Response rate: 100%
Response time: within an hour
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