I’m sorry but this unfair and this review is not relevant. Please see below the 102++ 5 stars reviews, that show the level of hospitality we provide.
This property is Self-checking, and this is mentioned in property description. This feature is the most appreciated by our guests as they can check-in any time without any constraints.
For the last 2 years more than 1000 Guests, have been hosted, received same instructions you received, had access and experienced wonderful stay in this amazing property.
We understand that for some guests ( coming from specific cultures), self-check-in might not be convenient, as they are always used to personal/adapted assistance and not used to process a do it your self-instructions.
Our duty is to inform upfront that property is Self chekin, and we have completed our duty. It’s up to the guests to choose another property when Self-checkin is not convenient.
We are always keen to be available to answer at any time any questions that our guests have and to provide immediate support when needed. We have answered all your mesasges and phone calls (there were so many), immediately and provided you all answers to your questions, despite your aggressive attitude treating your correspondent like a slave .