I'll start by saying that we are AirBnB Superhosts that have almost 1,400 reviews. We are some of the highest rated hosts on AirBnB. Anyone can look at our reviews for this property and our 400 other listings and see that we have a track record of providing wonderful experiences for our guests and being honest. There are a lot of incorrect and misleading statements in LaMae's review. She is actually very familiar with AirBnB, as she has multiple reviews on her account. So for her to say that she booked our listing because she was confused on how to send an inquiry, we have a hard time believing this. When she submitted her request, we accepted it immediately....within 5 minutes. She didn't contact us again until hours later that night. It seems like she submitted multiple requests for different properties and for whatever reason decided to go with a different property. Had she contacted us immediately, there would have been no problem giving a refund. I find it very unlikely that she submitted a request while having service and then immediately drove off (into an area without phone service) without waiting to see if she received a response back from the host. If you're looking for housing for the same night, it seems like you'd confirm your housing before driving away from an area with cellphone service. When a reservation is confirmed, a property is no longer visible to other potential guests. Just like the situation with LaMae, we receive same day reservations all of the time. Since we accepted her request at 6pm and didn't hear back from her until after 9pm, we very likely missed out on other renters. Again, LaMae's story just doesn't make any sense. If I'm looking for housing, I'm not going to just blindly send requests to multiple people and then drive into an area with no cellphone service. I'd wait until I had my housing situation sorted out first.