Response from Wade:
Contrary to what this review states, the entire amount was refunded, $155.20 for the home, and $65 for the cleaning fees. Upon Mark's cancellation on the day of, I cautiously inspected the home but in my possibly biased opinion was unable to find any conditions that I deemed "dangerous or uninhabitable".
It appears to me that his depiction of the conditions was embellished and inaccurate in a rushed attempt to recoup booking fees. I am unsure of his party's actual motivation, but it appears Mark was doing whatever it took to avoid these cancellation charges. I have expressed this concern to Mark and was rudely opposed. I am quick to own up to my own shortcomings, however I can honestly say I felt taken advantage of in this situation after trying to do the right thing and open my doors to refugees of Hurricane Irma. I will address each point Mark is making in an attempt to be honest and transparent, as we all know there are three sides to every story.
Here are the facts:
- The front door knob was jammed, which I was made aware just days before. I did inform Mark of this prior to his arrival because with a hurricane bearing down, I was unable to have this fixed. Even though he was informed prior and accepted it, he still chose to use this as fuel for his payout requests. There was a bolt lock on the door, and the main issue was that the door was impossible to open and posed no compromise to the security of the home. The door knob has since been restored. I instructed him to use the entrance rear of the garage, where the garage door could be opened, allowing easy access to anybody.
-Yes there was some brush in the backyard. There was a hurricane two days before.
- The home has a distinct smell as many homes do. It has since I purchased it a year ago, and other guests seem to have no issue with it, nor do I. It has no noticeable water damage, nor did it when it was inspected prior to my purchase of it.
-The home has regular pest control from Newberry Pest Control, however we also live in Florida. Mark failed to mention in the review the bugs he claims to have seen were not alive, meaning our regular pest control was working. Upon inspection, I did not see said bugs, nor have I seen the picture he says he has.
- I have not noticed mold in any part of the refrigerator. The refrigerator was empty and cleaning crews regularly wipe it down.
-The home is my primary residence. I split time between Gainesville and Tampa for work, and utilize Air BnB when I am not in town. And no, the home is not in foreclosure. Yes, it is current on mortgage payments. I found these incredulous assumptions particularly irresponsible, offensive, and unnecessarily over the top.
- Yes, we had a cancellation allowing for Mark's stay. Plans change, cancellations hapen, especially when there is a hurricane that was originally forecasted to hit the east coast, then the west coast, ends up going up the middle of the state. Had Mark not booked, we had several other requests to stay, including one family so desperate, they offered to pay double. Unfortunately, Mark and his party blocked off the home from being used by a family who actually needed it during this chaotic natural disaster.
-Mark requested a refund of $160, however the actual payout was $155.20. Nice try, Mark.
I encourage all guests to read all of the reviews, the descriptions, and personally reach out if they have any particular questions or concerns in order to determine if this is a good fit for their and their party's needs. The home was built in the 80s, and could use a few updates, but overall is a nice home for the average realistic person. It is my mission to provide the most value for what it is, and to offer people visiting or passing through Gainesville the opportunity to find a safe and comfortable space to call home during their stay.