Hi Antoine, thank you for your review. We are sorry that you did not feel we gave you enough time for the check-in details. You originally communicated that you would be arriving at 7 pm but did not arrive until 1130pm. As a result, I left a key out for you, sent instructions and tried calling you. I was on site, but headed to bed and asked you to call the doorbell if there were any issues and I could have let you in.
We also ask all guests to let us know if they have a car in advance to arriving so we can arrange a car permit for them. All guests get free parking. We would have had the permit arranged for you. You left early the next morning before I was awake, so was more than happy to move your car to an area where you would not attract a fine. I hope the rest of your travels in Australia were wonderful.