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Regal Oaks Resort 3 Bedroom Town Home Kissimmee

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Regal Oaks Resort 3 Bedroom Town Home Kissimmee

6 guests
3 bedrooms
5 beds
2.5 baths
6 guests
3 bedrooms
5 beds
2.5 baths
HOME HIGHLIGHTS
Great check-in experience91% of recent guests gave this home’s check-in process a 5-star rating.
Self check-inEasily check yourself in with the keypad.

This Stylish 3 bedroom town home, located in the beautiful resort of Regal Oaks offers superb accommodation for your vacation to the sunshine state.
This two story 3 bedroom 3 bathroom townhome is located in Regal Oaks: the perfect location for your next Orlando getaway. Situated right behind Old Town with Fun Spot right next door, entertainment abounds.

Amenities

Kitchen
Free parking on premises
Wifi
Iron
Hangers
Dryer

House Rules

No smoking
Not suitable for pets
No parties or events
Check-in is anytime after 4PM
Check out by 10AM
Self check-in with keypad

Availability

17 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Jane User Profile
Jane
July 2018
Great place for family trip
Aldo User Profile
Aldo
June 2018
Perfect spot to visit the parks. Clean, equipped and quiet.
Tyler User Profile
Tyler
May 2018
Everything was perfect. Enough amount of bed, cleaned room, perfect condition, reasonable price... If I get to come back to Orlando, I'll definitely stay here again.
Luis User Profile
Luis
November 2017
Loved the location and the unit itself. Location is fantastic. The unit was super clean and very comfortable. I definitely loved the stay. Would highly recommend. My only grip is with the poor vertical blinds located at every window. Those should be changed. However, that did not…
Jonatan User Profile
Jonatan
October 2017
Awesome place, the neighbourhood was perfect too, the swimming pool and the gym were great.
Liz User Profile
Liz
September 2017
Excellent Location and great facilities.
Ann-Marie User Profile
Ann-Marie
August 2017
Very disappointed. I had expected a hot tub as listing suggested, but there wasn't one. I contacted host who argued with me and claimed it was an on sight one even though most other properties had their own and there was no on sight tub anywhere, not from what their original ph…
Vue User Profile
Response from Vue:
On the rare occasions that we receive negative reviews, it is always disappointing and when there is just reason for the review, our team will make every attempt to find a resolve to ensure the satisfaction of our guests. We understand that a family vacation to Florida is a big adventure and want everything to be as expected for the duration of their stay. On this occasion this review is not justified and it is with this in mind that we feel it is important to defend our position and the reputation of the property. Regal Oaks is a resort community made up of town-homes that are privately owned. A few of the property owners have installed an outdoor seating space and in a very few of the homes some have even installed a hot tub in the area. None of the properties we manage have the hot tubs and there is no representation in any of our marketing media suggesting otherwise. Regal Oaks is a full resort and has superb facilities and it does show access to a hot tub in the resort. There are no photographs indicating a private hot tub or pool on this property. When our company was made aware of the dissatisfaction of the guest, we clarified the fact that it does not suggest that the property had a private hot tub and the guest forwarded a screen shot indicating that the property did in fact have a hot tub. The screen shot supplied was in fact NOT for this property or even one of our advertisements and we could only make the assumption the guest had reviewed several homes and mistakenly booked the property without the hot tub despite being under the impression they had booked the one with. In an attempt to satisfy the guest we escalated the complaint to AirBNB and after supplying all the relevant communications and evidence it was agreed that in this case the guest had made an error and was not eligible for any refund or compensation. Corey A, Aug 17, 16:15 CDT: Hi Vicky, Upon further investigation and after speaking to you directly on the phone I have found this case in your favor and I am closing out all tickets related to it. Because you listed that the hot tub and other amenities were part of the resort and not private amenities it is clear that your guest misunderstood the listing. Public amenities do not fall under the same umbrella as private amenities, you very clearly state in your listing that these are public use. Because she misunderstood the listing we can take no action to refund her for it in any way. If you have any questions or concerns about the decision made feel free to reply to this e-mail to create a correspondence with me. Best Regards, Corey www.airbnb.com/help Our company made no adjustments to the listing or removed any photographs and this was verified with the investigation carried out by AirBNB. We are also confused with the remaining concerns noted in this review as we received a detailed email from the guest describing how satisfied they were with the property and how well it was presented as shown below. Yes please do, it definitely stated on the amenities that hot tub included, I have a screen shot of it which I have posted below, and as all other houses have one it's very disappointing, it's the first thing we looked for ☹️. I have to be honest, the house is wonderful but I am very upset that we don't have it and I would have probably looked for somewhere else if I had known this. Our mission is always to satisfy every guest and on the rare occasion there is reason for complaint our company will do everything within our constraints to resolve any issues of a guest to there complete satisfaction. On this occasion we were unsuccessful and do believe this property is the victim of the venting from a disgruntled guest. For current or future guests if you are concerned about this review, please do not hesitate to contact any of our team, as we are confident that we will be able to offer full reassurance and eliminate any of your concerns.
August 2017

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Orlando, Florida, United StatesJoined in April 2015
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31 Reviews
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