Self check-inEasily check yourself in with the keypad.
Sparkling clean7 recent guests have said that this home was sparkling clean.
Free parking on premises
Laptop friendly workspace
1 queen bed
No parties or events
Check-in time is 3PM - 12AM (midnight)
Check out by 1PM
Self check-in with keypad
This was the most disgusting Airbnb experience I’ve ever had. Fist of all when I walked in there were people sleeping on cots everywhere. After awkwardly making my way to the room I found that the room smelled worse than the rest of the house. It smelled like old sweaty socks. I…
Response from Zheng:
This guest is the worst guest I have had on AirBnb! Yesterday, he checked it on March 18, 2018, and checked out at 1pm, March 19, 2018. Afterwards, he sent me a message saying that the room was too messy and asked for refund. He sent a lot of messages, but I did not reply. During this period of time, the cleaners and I checked out everything; the situations wasn’t like what he described. The cleaners had dutifully changed the bed sheets, covers, pillow covers, towels, and cleaned the desks and floor as well. The guest sent me some photos, with one strand of hair on a pillow, and one strand of hair on a bedsheet, and some dirt on the floor. He said that if I do not refund him, he would file a complaint to AirBnb and give me a bad review! He asked me: don’t you care? I wanted to say: I do care! But it was a false accusation! If he said that the room was unclean when he checked in on March 18, 2018, I would’ve sent the cleaner to check it out and clean again, and would have given him a refund. Instead he only filed a complaint after he had stayed one night and already checked out. This is unacceptable. He had a plenty of time since March 18, 2018 to 1pm, March 19, 2018 to take pictures and contact me, but he didn’t anything! On March 19, 2018, when asked why he didn’t contact me on March 18, 2018, his simply said “I was too tired to complain yesterday, but fell asleep shortly!” If he was able to stay in a dirty place until check-out, was it actually dirty or did he just want to make malicious complain and have a free stay? I need to make it clear that we have hosted guests via AirBnb for three years. We are always progressing and improving, and we are happy to listen to suggestions and complaints from our guests. We’re not saying our cleaners won’t make mistakes, and we can take criticism, but I do not tolerate baseless accusations! I hope AirBnb can fairly treat this incident, and not accept this bad review!
Languages: English, 中文
Response rate: 100%
Response time: within an hour
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