Thank you for your complete and honest review. We're sorry your stay was not as you expected, that's not the kind of experience we want to offer. As you mentioned, (thanks for it) we are always available quickly to answer any question. All our apartments are NON-SMOKING, it is very important for us. If you read our other reviews, you'll see that it was an isolated case, that unfortunately happened during your stay. Some people (not our guests) were smoking on the terrace with the windows opened, the situation is now solved. Regarding the wifi, we'll change the router shortly, as we want to provide this essential amenitie in good working condition. We understand your point of view regarding our house rules, but you have to consider that our cleaning crew cleans everything thoroughly (all blankets, sheets, duvet covers, towels, carpet, etc) between each reservation, so by doing your dishes, taking out your trash when you leave and starting a wash with the towels ( we don't ask to wait or wash anything else) you're helping us and helping you checking-in at 4h pm ;)
We're happy you enjoyed the prime location of our place and we'd be happy to host you again in one of our other airbnb properties!
With kind regards, Caroline
MTL Vacation Rentals