Guests, please note that Airbnb is a service referral to private home owners to assist with people housing services. Airbnb housing is not a hotel or a motel. Most home owners have real jobs and they have to be at those jobs. It is not acceptsble when adults lash out because of unmet expectations. There is always a second side to every story! This listing has not only brought sizable income to Airbnb in the past but has also helped several travellers! Many have returned to stay again and again while most have send us Christmas cards in the mail. These are the grateful souls. During their stay, they were safe, served and well rested in our guest room. Life is a journey, during which the pilgrim would meet different people and various circumstances. My family is grateful for our experiences through Airbnb and remain committed to still serve our fellow human beings when necessary and most especially those who meet our criteria of hosting through Airbnb. 'Many are called' says the good old Book, but 'few are chosen'. Even among the chosen, there are no guarantees. Airbnb, thank you for allowing everyone to submit their opinions and vent on this platform. This reminds us that there are no winners, there are no losers. This is America where we constantly say: don't sweat the small stuff cos everything is small stuff.