Response from Lisa:
My prior reviews, reputation, and professionalism speak for themselves and need no defense. Unfortunately for this guest, taking advantage and trashing people's property was not an option this time around. I have pictures and taped video that have been provided to AIRBNB, documenting this stay, throughout the 3 days. The guest Langston stated he was from NY, and his "girl" was from Palm Beach, Fla. He told me that he took a bus from NY to meet her. He either is lying in his review, or lied to me. This guest checked in with a girl and an infant. The house rules were not abided by. I had to place several calls into Air B NB throughout the stay, which are all on recorded lines. They trashed my kitchen for 3 days in a row. They cooked all weekend, fried, used my KitcheArt waffle maker, stained my bamboo cutting board, and used multiple plates, cups, eating utensils, pots, pans, aluminum foil, glasses, made KoolAid in my Tupperware pitcher, used my condiments, and it truly was unreal, and unexplainable. The videos and pictures were provided to AirBNB and a case manager from the site gave me funds to have the kitchen cleaned. I brought in a reputable house cleaning service the next day to assess the damages of the kitchen on Sunday, and I informed her that if she needed to dump any bucket water and had to get out of the back door, the screen door was broken from wind damage, and did not lock. The aluminum screen door closer ripped off, and the screen door does not lock; not the exterior door where the key that was lost has access to. If Langston was aware of the many facets of home ownership, and had incorporated this knowledge into his apparent eavesdropping techniques, he would have deduced that that was what I was referring to. This is a private bedroom, sitting area, and bathroom. This person basically took over the downstairs of my house, where in the review, there is no discussion about, because of my claim's veracity. There is a guest bathroom that he constantly was using, that now needs to be cleaned. Again, no rebuttal on this statement as well. They (Langston, his "girl", and the guests upstairs) had a drinking party until 4 AM, with the guests upstairs in another listing the first night. Because I had my 4 year old grandson, I was not going to approach 4 drunk people at 4 AM on a Friday night; I reported and documented the incident with AirBnB. My dining room table settings were eaten over and my placemats have spilled food on them. I have an 8 seat high top table with all decorating items from Pier 1, Ashley Furniture, and Macys. I have a nice home, and that is why the listing clearly states what spaces are available to guests, and which are not. Langston obviously has no exposure to finer living amenities, thus no regard for home furnishings that hard-working people accumulate as a result to their positive contributions to society. The girl was in and out of my house all hours of the night, and all throughout the day. It was as if she was on drugs and was "copping fixes" every other hour. My neighbors complained that there were “random” people walking throughout their yard, and coming into my house. Another neighbor stated that there were “people in my driveway” blasting music at 2 AM on 9/9/2017. All of which Langston does not deny. I had no access to the bottom half of my house nor kitchen. I never offered them my amenities.When they checked in, after my daughter let them in, I showed them the refrigerator where they could store items. My bedroom is right above the room in which he was staying, and because I had no access to the bottom half of the house, my grandson had to be contained in one room, which of course there would be extensive movement throughout the day and night. There was no stomping, and I was up for 3 full nights because these individuals were in and out of the house, and there was no possibility for comfortable resting. When I attempted to remove my table setting to prevent future spills, I discovered a half smoked cigar on the table. There is no smoking in my house. These pictures have been provided to AIRBNB as well. When I approached Langston about the "blunt" he stated that he left it there by mistake. Another disclosure in which he fails to write in his review. In addition, when I discussed this with Langston after asking him to leave, he informed me that his girl’s ex-boyfriend evacuated from Florida with the girl and the baby (the ex's son) and him and the baby’s father do not get along, and she was walking to the highway to meet him because he was sleeping in the woods, and she gave him her car to abide in…..that the girl did not want the ex to know where they were staying because there would have been trouble if he came to my house. He stated that she had a lot of problems, and that she had nobody in her life and that her father treated her very badly. He never indicated that she was his wife, another misrepresentation. I informed him that I was not comfortable with them residing in my home, and spent at least 2 hours on multiple calls with AirBnB. I was told by the site that because it was so late, they could not relocate them. The case manager basically told me that they were "immature" and had attempted to contact other hosts to relocate them. The guest was provided a key as he booked for three (3) nights and I had my grandson for the weekend, and I was in and out. I requested the key the morning of checkout. I was informed by the girl that he brought, that they could not find it and were “looking” for it. Langston and "his girl" left 3 separate times to retrace her steps from walking the streets for 2 1/2 days. She told me that her son always "picks" up her keys, and they searched every kitchen cabinet, and then asked if he put them upstairs as he liked to climb steps. The girl stated that she wanted to explain why she was acting "sketchy" on the morning of the check-out, and basically reiterated what Langston shared with me on Sunday about the infant's father, when I asked him to leave, and she was walking along the highway. Sh also stated that people don't "understand" them because of the way that they look. Checkout is at 11 AM, they left at 11:53 AM without producing the key. I have a universal key that services three (3) doors. I have to purchase three (3) lock sets with deadbolts. The girl told me that she placed the key on her key ring with her spare car key and house key. Langston told her that he was "very livid right now," because she just "throws important things anywhere." He then described to her how he puts his wallet, cell phone, and keys in his pockets, because they are all important, and he had learned from the past that taking care of specific items was how one should live. Langston was the booked guest and is ultimately responsible for the key. If he gave it to "his girl" he bears culpability. To respond that I took their keys retorts to his undeniable lack of defense that he has for assuming that my listing facsimiles the local Motel 6. I will have to pay someone to install them. I would never recommend this guest. He totally took advantage of this listing. The refrigerator is working, it is the seals and gaskets that are now damaged as a result of during the drinking fest, a bottle or bottles of wine were placed in the freezer and they exploded. The glass has been lodged in the crevices of the gasket, and ripped. Because of the sticky residue, the glass particles cannot be vacuumed out. Air BNB also was provided this documentation, and they have reimbursed me to get my refrigerator gaskets replaced. Because of the traffic from Florida, I could not be at the location at 3 PM. I sent my daughter over to the house, and she arrived there at 5:15 PM, and let Langston in. It was not 3+ hours; another lie. I even offered another day free of charge because of the inconvenience, all of which is documented on the messages on this site. Langston informed me that he was taking a bus at 6 PM on 9/11/2017, thus not taking advantage of the offer of the inconvenience for the late check-in. The girl walked passed me when they left and told him that I think that I am better than them. This girl also stood at the front of my house and gave my neighbor across the street the middle finger when I told Langston that they had to leave because of the multiple complaints by my neighbors, and the breaking of the house rules. He said that with him being from NY, and his "girl" being from Palm Beach, they were not accustomed to "personal property or space" and everyone just walks wherever and everywhere they want. Never again. The incredibly low-price of my listing apparently attracted those whose lifestyle is more commensurate with low-cost housing. This encounter has seriously made me consider whether to pursue this attempt to host alternative lodging to travelers. I have never encountered anything quite like this in my life. The old adage that eludes to the affirmation that you can't respect people or their property, if you don't respect yourself, is so true of this experience. So sad how our society has evolved, and the thought that some members of his generation are the ones coming behind working, professionals that take pride in their accomplishments and lifestyle is truly a scary reality.