Dear Chloe and Future Guests,
As I already explained politely to Chloe, it was very upsetting for me that this review of my apartment was left.
I have never had any other guests complain about the cleanliness of my little apartment.
My cleaner always does an excellent job , using bleach and antiseptic on the hard surfaces/toilet etc and I visited the flat before Chloe moved in and there was no smell of urine at all. I feel it is unfair of Chloe to make such a statement.
A spoon must have been left in the sink by mistake so I apologised for this small error and prior to Chloe's stay I did go outside to the planter box area (not a balcony by any means) and yes, in the drain were two old cigarette butts and some ash. My cleaner obviously did not go outside to this area and therefore missed this and again I apologised.
There were some left over items in the fridge and if these items have not been used nor gone off - I leave them for guests to help themselves to, including all jars, condiments etc in fridge and pantry. The fridge had been wiped down however with antiseptic spray.
As for the spiders, bugs and moths - seriously - there is really not a lot I can do if these little creatures come and go - they often visit my little apartment as I like to leave some windows ajar to keep the flow of fresh air. They were not left there intentionally or through lack of doing the 'job' properly and are by no means unhygienic - they are part of life! I definitely did not notice any spiders or bugs so maybe they were so small or hiding in the ceiling when my cleaner or I were there and we did not see these.
That is why I was re-iterating the fact that my building is quite old and yes - there are sure to be a few little creatures that inhabit these old buildings , and unfortunately no matter how many cleaning products are used, the apartment does have an aged look to it.
The furniture has been updated since the current pics so I must change these - the furniture is in fact new and more modern - fitting in more appropriately to the space!
AirBNB agreed with me that Chloe was not being fair in her review of the apartment and they chose to support me in my decision to not refund the cleaning fee to Chloe.
I hope guests will continue to book my quiet little apartment that has been a perfect stay for so many people form around the world!