We think Mary's rating is unfair and shocking !! We were gracious enough to rate this guest high, as not all the rules of the house were followed. First review that we consider unfair. We take pride in providing 5***** services. . Cleanness is top on our list and we take pride in that "way above standard expectation". Mary and her husband praised the house/the setting , the pool , Jacuzzi quality of the house immensely. So we are confused, We did not hear about the faucets until their last day of their departure . The plumber told us , it was totally broken in the master bedroom although it was newly installed . Brand new 3 months ago.
The rule of the house must be followed at all times "washing sand off "feet / body" BEFORE getting into the Jacuzzi or the pool. Very important. As it causes issues with the Jacuzzi and the pool which it had to be dealt with. This house is right on the beach. For this reason We have installed TWO beautiful "hot and cold" outdoor showers. It really should be used before going into the pool / or Jacuzzi. Thank you