We have 6 to 8 hours of cleaning before and after every single rental. The unit was most certainly cleaned!
It is about my 10th year hosting here on air B&B in Aspen. I am a super host, and do not any have reviews like this.
There is pump soap in both bathrooms and up stairs kitchen sink, and also soap under kitchen sink too , and shampoo /cond/hair dryer / extra TP under both sinks In the cabinet, along with more soap.
I'm sorry guests had these comments, but they got in late at night , & left early in the morning. They were not really there long enough to explore or were too tired to look, which is understandable. I went back at around 8-9 Am, the next day, after they said they left, and did not notice what they were describing along with my cleaning lady.
Also an air B&B unlike a hotel people tend to come with more people and pay the price of around one room. But in this case if you subtract the cleaning check out fee the condo fee was $357.00 for 4 people. In my neighborhood here , a hotel room costs between $ (Phone number hidden by Airbnb) for 2 ppl and they had 4 people staying here.
In Air B n B's , the guests brings groceries in, along with their items, and travel with dob kits, and their personal items like toothbrush and toothpaste, creams etc..
I don't think people typically plan on just grabbing any current generic stuff they can find for their personal needs, and things of this nature, unless they have forgotten their dob kits, on top of just completing a long drive in the dark from Denver, with possible plane travel prior to that as well.
Anyhow they were here for a quick seven or eight hour stay, and I am sorry they had those comments.