Thanks Ash, we are very sorry you were confused about the cleaning cost. Cleaning costs are charged with every booking, you are also expected to leave the property clean when leaving. You mentioned a clean was done when leaving however we still go over this to bring it up to an acceptable standard for the next guests. Your guests were far off the mark here. You have been the first guest to request a refund for the clean so we are a bit surprised here, especially since we gave you an early check in and late check out and did not request extra funds for this??Your guests left the place in an acceptable state however we still have costs associated in making ready for the next bookings , for example linen cleaning services and making up beds. We are glad you had a great stay and enjoyed the house however. Kind regards Heath.