Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Spacious 65 square meters 2 room apartment located on 2nd floor.
The apartment has an open kitchen/living room with a bar and an office section, a french and a normal terrace and a nice big bedroom. Suitable for a couple or a single.
Not suitable for pets
No parties or events
Benjamin was difficult to be contacted and did not provide me with any prior contact before my arrival in Copenhagen. It was only after numerous texts and emails sent on my day of arrival did I receive any contact from Benjamin. Benjamin eventually met me at the apartment and kin…
Response from Benjamin:
I am very disappointed that Jack feel so negative about his stay in my apartment. Although I believe that his critique give the wrong perception of both me, my hostship and my apartment (which is rightfully displayed in the several other positive guest feedbacks). Here are my answers to Jacks disappointments: Communication could have been better initially, although it was only a matter of one day's late response time. Still I apologize that this caused concerns on his behalf. 1. There is adequate lighting in the kitchen, but it seems as if Jack wasn't able to locate an important lamp under the cooking hood, even though I informed him about it when he wrote me on the issue. That I should have informed him about - my apologies again. 2. Regarding the rubbish bin with the broken lid, yes I was aware of the problem, but since there is another adequate rubbish bin right next to it, I didn't realize that it would cause such a dissatisfaction with Jack - again my apologies. 3. I spent hours cleaning the apartment and know for a fact, that the bathroom was clean - although the drain under the zink could have been cleaned better (which it will be from now on) - apologies again. 4. I have a really large bedroom closet, and had cleared a whole section for Jacks clothing and covered my own in a section with a blanket over it. Unfortunately it had come down during Jacks stay, which I was not aware of. In relation to his discomfort with private items in the apartment, I believe that Jack might have misunderstood an element of the Airbnb experience. This is that you stay in other, private, people's homes and the concept is that it's someone's home with local cultural. Another misleading element is my unwillingness to help with the issues when informed about them - I was simply physically unable to come to the apartment right away, which I also informed Jack about. Apparently that wasn't good enough. All in all I am very sad that Jack had such a disappointing experience in my apartment. However I thank him for notifying me on aspects that can and will be improved, but believe that his expectations to the stay at my apartment was more suitable for a 5-star hotel stay in relation to sterility, instant service and communication. And when the expectations are of that extent, one should be willing to pay the many times higher hotel rate compared to staying at my place.
I'm 21 years old, i study at Copenhagen Business School and live in Copenhagen on Østerbro. I'm very active and ambitious. I like to care for the details when regarding my apartment and i like to keep things hygienic and clean.
Languages: Dansk, English, Svenska
Response rate: 100%
Response time: within a few hours