We profusely apologise for the unpleasant booking process and any negative effect it may have caused Joshua, our guest. This was not our intention.
From the onset, we thank Joshua for being frank on this page about his visit with us.
Correctly, Joshua, has pointed out the glitches experienced on our side due to an incorrect listing. We take full responsibility for placing our listing and any errors that arise therefrom (from time to time). It is on this basis that Joshua's reservation was honored as is.
With regards to unilaterally changing the price, our correspondence to Joshua prior to submitting a change request is very clear. An initial email with explanation was sent (to Joshua), then a change request was submitted for his consideration.
Subsequent to the declining the price change request (after an initial email sent to him), there were no further expectations. The guest requested further clarity (on the changes) and this was still provided (an additional email). Despite that, the booking was honored as requested and without any reservations from our side.
Joshua's booking experience was our second using the Airbnb. From this we learnt the following:-
(a) That we need to correct our listing to reflect the correct pricing plan.
(b) To avoid using the change request option as it may be viewed as disingenuous.
These lessons were immediately applied to the subsequent guests successfully.
We are happy to learn that the rest of the stay was pleasurable, in-spite of these booking challenges.