Kathryn - We are truly sorry that your stay did not meet or live up to your expectations and we greatly appreciate you taking the time to send us your feedback. As you can tell from our past guest reviews, we pride ourselves in making sure our property is immaculate when our guests check-in and strive to provide impeccable customer service throughout the duration of their stay. As we discussed prior to your arrival, the previous guests before you caused a substantial amount of damage to our rental property - as you already know, we had a very small window of time to perform a deep clean, facilitate repairs and fumigate the rental property. Rather than cancel your reservation at the last minute - we did everything within our power to remediate the situation by offering an open line of communication (as I spoke to your husband over the phone at length), full transparency regarding the issues with the previous guests, offered to help you find other AirBnB rental accommodations if necessary as well as discuss a discount or possible compensation following your stay with us. It was unfortunate that we were only made aware of your level of discomfort and dissatisfaction 5-days after your stay rather than during. Nonetheless, we are confident that we handled the situation ethically and professionally. Again, I would like to thank you for your constructive critique and I wish you all the best on your future AirBnB travels.