Thank you for your review Lauren.
I deeply apologize that the place didn’t meet your expectations.
We are working hard to provide the best services and the best accommodation to our hosts.
I think that we are doing it well if we consider the ratings : 93% are five stars, 5% are four stars …
We provide an experience better than what is required on Airbnb : an amazing view, a unique comfort, a professional cleaning, a flexible check-in / check-out policy, supplies for your breakfast … I don’t think that even 1% of the accommodations offer such a service.
Regarding your review, I feel really really surprised ! During your whole stay, I answered your questions and even helped you / advised you for your Parisian experience. I asked you if you were satisfied and at any time you complained.
I think that you mixed up the palace expectations and the Airbnb experience.
I hope that the next guests who will be interested in renting my place will read the other reviews and make their own opinion.
Anyway, I suggest that you ask more questions to the hosts when you will book a place again …