Hello Howard. Thanks for your comments. But you have to take into account that we can do only what is under our control.
Cuenca's Old Town is, in fact, an old town, and the streets are narrow and sloppy. We always say that before your arrival.
But I don't understand the critics, since we sent you specific instructions for the arrival, with the best streets to drive through, and the different parking options.
We even went with you in your car to park, to help you finding the best place!
You are the only guests so far that have had this problem, all the rest have arrived well, even with 4x4 cars.
Regarding the communication, we stayed in touch several times before the arrival, sending you instructions, a city guide and more info via mail, and talked via phone the day of the arrival.
About providing the guests with a parking place, we do always suggest a couple of public parkings nearby, informing even about the prices; we are not the ones who have to decide if the guests go there or prefer to park freely in the street.
We would highly recommend you for the next time looking for a different kind of accommodation, were all these necessities can be properly fulfilled.
Nevertheless, thanks for the feedback, and also for taking good care of the apartment. We hope you enjoy the stay in our beautiful city.
Regards, Adrian & Family