I'm really surprised about that review as I understood you had a great time at the house and I did my best to get you all the things you demanded.
About the jacuzzi. Unfortunately we have not been able to repair it in time for this season, that's why I removed it from the description of the house but, as this house really deserves a good one, pieces to repair it are already ordered and we hope it will be working soon.
Another point was the bbq, I tried to explain you that the house is located in a highly protected área part of Unesco Heritage Sierra de Tramontana where any kind of fire like barbecues are absolutely forbidden in summer season.
According to cleaning, if you are accumulating more than 10 garbage bags in the backyard and refuse to take them to the waste bins during several days... the result will be rotten garbage full of ants, worms and disgusting odor around... and the worst, a call for the animals living in the closeby área…then you cannot complain about the urines and fecal wastes of the animals you have called….
The last but not less important thing was the air contitioning. It was proven before you arrive and it worked perfectly. You complained they were't cooling enough so I sent the caretaker and the told me he found all windows and doors opened, all airconditionings and fans working at the same time and no one in the house. You left them working all day long, not caring if they collapse or not!
It's a pity that those things ruined all the work we did to provide you the best place for your holidays and such a poor review.