I will give direction how to get in and get the keys.
1 queen bed, 1 sofa bed
Check-in is anytime after 3PM
Check out by 12PM (noon)
The apartment hadn't been adequately cleaned, with half-eaten food in the kitchen and a used sanitary towel in the bathroom cupboard. Checking in was difficult and communication unclear in this regard. The room is not located centrally but near enough to a metro and buses to be u…
Response from Cosy:
Paul we are sorry you felt that way, we wished you have contacted us regarding any of this issues, when you checked in one of our agent came by you advised everything was fine, we send you a follow up message 2 days after to check how was everything again you answered everything was fine. We do not understand why you didn't mention anything then. Its important to mention that even Airbnb did not agree or understand your complain and declined your request for a refund. The apartment is located Downtown according to the Montreal Map and city description, it might not be central to you and we respect that. We do understand that our apartment might not fit your needs but we would have appreciate open communication and giving us an opportunity to find a resolution for you, instead of finder here or from Airbnb customer service.
Cosy Home is a property management and hospitality company. Bringing the world closer to you - one home at a time. Our homes are individually selected to give you the unique experiences you've been missing, while providing the hospitality services you expect. We are committed to…
Languages: English, Français
Response rate: 100%
Response time: within an hour
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