Hi Lesley, I am sorry you were not fully satisfied! The towel might be smaller than you expected, but I assure you it is new, as I bought it especially for my guests, and none of them has found it inadequate. But thanks for letting me know, I will review the listing details.
Concerning the check in, I made sure you had all the information you needed, getting in touch a number of times by phone and email, and that you could access without problems even if you arrived late, for which my physical presence is not essential. Please keep that in mind when you rate your hosts! Hope you had a good stay anyway! Best, Giulia.