Dear Jessica, I am sorry if you did not enjoy during your stay. I had no idea any of these. I would rather you to tell about all these when I asked you every day how is everything, do you need anything. I believe we have different views on cleaning, on hospitality or many things. I told you my friend would be home and she told me she just knocked your door. Regarding the floor, in every apartment in Barcelona we have principal floor, but my apartment is in 5th floor what should I wrote in my description if my door number states it is 5th floor. I stated in my description, there is no lift. This should not be something surprising. For the first time someone left my apartment with disapointment, so accept my apologies.