I was happy to host Martin initially, after reading some glowing feedback he has received on airbnb. However, I soon realised that first impressions were not entirely accurate. When Martin checked in, he did not seem interested in the information I was giving him about the area and the property. I showed him the area which he did not have any issue with at that time.
The issues seemed to stem for Martin from the fact that I was not willing to refund him for two night's stay at very short notice, i.e. on the very same day that he checked in. At this point the reason he asked for a refund was to do with his work plans changing, nothing to do with the property or location etc. I did offer a refund if I was able to re-let the property but this would have meant he would've needed to vacate the property and cancel it via airbnb. He declined this offer and made it very clear that he wished to stay- again at this stage no mention of false advertising of the property, issue with surrounding businesses such as the funeral parlour etc etc. The very next day, the problems started, email after email stating there were issues with a nearby business (I have since spoken with them about this issue), problems with Wifi, problems with bins etc etc, there seemed to be one thing after another. I did my best to respond to all of these, even though I suspected they were vexatious, but Martin's emails became more agressive in tone and content. It was at this point that I informed him I was very happy to help any of my guests and would always work to ensure they had a pleasant and comfortable stay- (reflected in the fact that over 90% of my reviews are four stars and over), however I am not willing to put up with rude and aggressive behaviour, not to mention the veiled threat of a bad review unless I gave him a full refund. This, in my opionion was clearly what Martin was after, and I beleive that all of the complaints he raised were as a means to try and get his money back. I say this as the feedback I have received thus far from guests has always been very good and I pride myself on responding to feedback I receive to improve the service that I provide.
As a side note, I took the liberty to check Martin's profile further once I started experiencing problems and, I have to say that in my opinion there is a pattern in the behaviour of this man. I would not reccomend him at all, and I have had to get my property professionally cleaned and replace items that have been stolen. I don't enjoy leaving feedback like this, and this is the first time that I have ever experienced such issues with a guest. A very bad experience for the airbnb community. However I have to say that once I passed the matter to airbnb they were excellent in helping me to resolve it.