Dear Lisa, First of all thanks for your specific review.
As much as I may be sorry for your comments on some things are perfectly right.
For example, complaining about the cleanliness of the dishes (this unfortunately was a big and serious wipe of the cleaning person who will be put immediately to the current and also ask more attention) is and will always be our care to offer the best service we can. In addition you could inform me immediately and I could do something, obviously after you left I could not help you.The pictures of the shower are not at all misleading, in Venice there are accommodations that are sometimes not suitable for foreigners, and even if the photographs were placed after your booking the images are absolutely true.
As for the checkin to the reported your arrival time only 1 day before and I replied with an old automatic message in which I asked for an additional cost for after 19.00. After I realized I immediately warned of the mistake and that information was no longer valid.
However, I explain to you, at the beginning I had adopted this rule so that many, like you, gave their arrival time in the last minute and many did not give it their own. I do not live in Venice and the person who gave me a hand was in vain to waste time and worry waiting for the customer to leave them, but then I decided to pay the extra late checkin costs, just to help my customers!In fact, you were not asked for any extra cost even if your flight arrived late, you were advised the fastest way to reach the apartment. Already remember that you wanted to arrive by bus and then take the boat, which would have involved a lot more time. But THIS DOES NOT SAY IT IN YOUR REVIEW. Then the availability of the person who initially made the checkin changed for your delay and asked Heron to do it, go to pick you up at the bus stop and take you home and you have not been asked any extra cost.
So as far as I'm concerned, it's simply been done the best to welcome you without making you wait. I extend my best regards and I hope never to welcome you again.