Response from You Me Him And Her:
Hi Yi, All of our rentals are professionally cleaned by a cleaning company. When you checked into the property everyone seems to love it and never once mentioned there was a cleaning issue. If we were made aware of the issue we would have sent another person to clean the home. Regarding the beds listed in the home, there is actually 4 beds in the rental property. The downstairs bedroom does not have a door but its located away from the other sleeping area's where it's very private. Regarding the downstairs bedroom, you can enter through the main entrance by taking the stairs, or you can enter through the 2nd entrance near the garage. When your group checked out we were left with a good impression and no complaints. We are very surprised you were not happy with our 2 million dollar condo as we have had nothing but amazing tenants that love the home, which is centrally located in the heart of Santa Monica, near Montana. The downstairs bathroom issue was caused by your group flushing heavy items other than paper down the toilet, which was resolved as soon as your group made us aware of it. We send over a handyman that fixed the one-time toilet issue right away. We would like to extend to you our most sincere apologies. We hold a high standard in all of our rentals and want all of our guests to have the best experience during there stay at any of our properties. We appreciate your feedback and would love to host you again in the near future.